read here the answers to customers’ more frequently asked questions. We hope
that you will find them useful.
However, if you have any more questions please do contact us! We are always happy to assist.
We buy furniture directly from the factories, in large volumes, and therefore obtain high discounts off the normal pricelists for the public.
We charge our Clients only our service costs, so all the commercial advantages that the producers grant us are entirely to the benefit of our Clients. That’s why our prices are always competitive, for whatever brand the Client prefers.
Most factories do not deal with individuals or professionals, preferring to work exclusively through the commercial distribution sales channels.
In any case, ordering furniture to a manufacturing company requires the elaboration of orders based on pricelists and complex technical product sheets, complete with item and finishing codes. It is not always easy to obtain and to use the producers’ technical documentation.
That is why it is best to let our experts take care of the order processing.
And we speak your language! We speak Russian, English, French, Polish, Arabic and Chinese, we can solve any communication problem between you and the producing factories!
Because in order to furnish all the rooms in a house you need to:
On the contrary, with Serena Group you can buy your complete furnishing with the support of one only partner, that will take care of the whole process from beginning to end.
The price of each supply is clearly indicated in our pro-forma invoices, and it includes, as well as the cost of the furniture, the following services:
Serena Group checks the orders at every step of their execution. After transmission of an order to the factories, we:
We normally request payment of orders in two parts:
Payments must be made in Euro.
No, this cost will be calculated and indicated separately each time, upon Customer’s request.
We offer different options. Our Clients can choose to:
When the goods are ready, we send a notice to our Customer containing all the necessary data about the goods. The Customer must simply forward this information to their forwarders, who will get in touch with us to organise their collection. In this case, no payment is due to Serena Group for transport. Transport charges will be paid by Customer directly to their forwarders.
It is a convenient solution, most often used by our Clients. We send you the contacts of two or three different transport companies, which are specialised in international forwarding and are familiar with the import customs procedures in your country. You will be able to contact them and negotiate directly with them the cost of the service.
In this case too, no payment will be due to Serena Group. You will pay directly to your forwarder, in your local currency, and you will be free to agree with them the cost of the service and the details of the delivery to your address as it is more convenient for you.
In this case we will send you an estimate of costs for transport and delivery of the goods to the place of your choice. When approved, the total amount of delivery charges will be indicated in a pro forma invoice, that you will have to pay to Serena Group before the shipment of the goods.